FAQs

WHEN SHOULD I EXPECT MY ITEM(S)?

Standard shipping is 3-5 business days after receiving a shipping confirmation. Please refer to our shipping policy for more information.

WHAT IF I WANT TO RETURN AN ITEM?

All Sales Are Final! We are not accepting returns at this time. Please refer to our refund policy for more information.

WHAT IF OD CHARM COLLECTION SENT THE WRONG ITEM?

Contact us via email at info@odcharmcollection.com within 3 days if an incorrect item has been received. Our Company will gladly send out the correct item as soon as we receive the returned item. Please refer to our refund policy for more information.

WHAT IF MY ORDER IS PAST SHIPPING DAYS?

We sincerely apologize for the delay. Please contact us via email at info@odcharmcollection.com or use the contact form if your tracking information doesn't show any updates after 7-10 business days from shipping confirmation.

CAN I GET A REFUND?

Unfortunately, no refunds are given unless your issue falls within the exceptions on our refund policy page. 

WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?

Please make sure to double check and input all your information correctly. Unfortunately, it is very unlikely for your order to be corrected once it has been placed. If the wrong address has been entered, please follow up with USPS to redirect or hold your mail.

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